IT Supplier Manager

Full time employment
  • Post Date: 17/12/2018
  • If you are open-minded and ready for challenges…
  • If you would like to grow as a strong stakeholders’ manager…
  • If you would like to make the best use of your strong analytical skills…

 

Be sure we are looking for people like you!

 

WE OFFER:

  • Employment contract with a stable and long-term-vision company
  • Competitive salary aligned with the best market standards
  • Wide selection of benefits of your choice
  • Modern premises by the latest Scandinavian standards
  • Opportunity for occasional trips to Denmark
  • Interesting, international projects
  • Opportunity for personal development and growth within the organization

RESPONSIBILITIES:

As a member of a KMD Services Integration and Management (SIAM) Team, you will be working together with Supplier Management colleagues across both Poland and Denmark and you will be responsible for the performance management of all standard services. Our ambition is to align scope and specifications across providers and to manage relationships and collaboration regardless of the service being produced internally or externally. SIAM is an essential part of KMD’s future strategy.

  • Service Level Management: aggregation, integration, validation & reporting on Service performance
  • Regular review and analysis of main commercial performance metrics of IT services in scope
  • Driving delivery together with Service Owner organization
  • Knowledge management to enable organization delivery to manage the service
  • Ensuring compliance with service Governance practice, i.e. participating in Board meetings in the service Governance and revising the structure when necessary
  • Continuous service improvement together with the internal and external suppliers 

REQUIREMENTS:

  • Service Delivery Management experience in a medium or large organization or international service provider
  • Solid understanding of commercial principles of either producing or procuring a service
  • Project Management and Coordination skills
  • A structured approach to challenges and issues
  • Ability to operate in a matrix organization
  • Strong communication skills, ability to communicate at various levels of the organization
  • Willingness to travel to Denmark if required (5%)
  • Result-orientation based on customers’ needs
  • Strong English both in speaking and writing
  • Proactivity, flexibility and team player attitude
  • Knowledge of ITSM systems

NICE TO HAVE:  

  • ITIL Foundation
  • Knowledge of ServiceNow
  • Understanding of financial principles of either producing or procuring a service

 

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