FIRST LEVEL IT SUPPORTER

Full time employment
  • Post Date: 19/10/2018
  • Apply Before: 19/01/2019
  • If you want to be a part of the growing organization…
  • If you are open-minded and ready for challenges…
  • If you feel like participating in international projects…

Be sure we are looking for people like you!

WE OFFER:

  • Competitive salary and benefit package aligned with best market standards
  • Employment contract with a stable and long-term vision company
  • Work on international projects
  • Scandinavian work environment
  • Opportunity for personal development in a dynamic team of professionals

RESPONSIBILITIES:

  • End to end support for end users, ensuring requirements are fully met according to best practices and processes within KMD
  • Acting as the first point of contact for all incidents and requests coming via different communication channels i.e. calls, portals
  • Handling incidents according to ITIL methodology
  • Coordination with 2nd and 3rd line of support
  • Cooperation with external vendors

REQUIREMENTS:

  • Strong English and outstanding communication skills
  • Knowledge and practical experience with:
    • General IT knowledge (infrastructure, networking, software)
    • Microsoft Windows 7-10 OS
    • Microsoft Office and Office 365 platform
    • Active Directory
  • Experience in preparing IT documentation
  • Client and service-oriented attitude; customer focus
  • Open-mindedness and eagerness to learn new things
  • Team player and willingness to share knowledge with others
  • Self-organization and accountability

NICE TO HAVE:

  • Experience with ServiceNow
  •  ITIL Foundation certificate
  • Knowledge of Microsoft Windows 7-10 OS proven by appropriate certificate

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