PROBLEM MANAGER

Full time employment
  • Post Date: 11/01/2018
  • If you want to work in an informal, result-oriented team with the best developers as your colleagues…
  • If you want to be a part of the process that will simplify the internal solution landscape…
  • If you are open-minded and ready for challenges…
  • If you feel like participating in international projects is something that you’ve always dreamed of…

 

Be sure we are looking for people like you!

YOUR RESPONSIBILITIES WILL BE:

  • Close cooperation with internal delivery departments and various subcontractors to ensure stable operation and effective communication to our partners at all levels, both internally and externally
  • Proactive problem management
  • Coordination of complex major incidents
  • Coordination of changes based on incident and problem cases
  • Preparing documentation and statistics for incident and problem management
  • Management and participation in various task forces
  • Capacity Management
  • Availability Management

WE OFFER:

  • Work on international projects, but based in Warsaw (occasional travels to Denmark as an option)
  • Competitive salary aligned with best market standards
  • Employment contract
  • Benefit package
  • Flexible working hours with a Danish work atmosphere
  • Opportunity for personal development in a dynamic team of professionals

REQUIRED SKILLS:

  • Experience with Problem Management (Senior level)
  • Experience with coordinating and conducting meetings
  • ITIL Certification and experience
  • Fluency in both written and spoken English
  • Technical mind
  • Structured and analytical approach
  • Initiative and acting on facts
  • Self-driven and curious attitude
  • Comprehensive overview even in stressful situations
  • Strong communication skills
  • Good at translating complex technical issues into simple and accurate messages
  • Both team player and a role model
  • Appreciation of high level of quality
  • Flexibility regarding tasks and workday
  • Positive attitude and a lot of energy

NICE TO HAVE:

  • Experience/knowledge with backup process/architecture, patch management, Capacity Management, operating routines in a SIAM organization

Send us your CV to hr@kmdpoland.pl with the following ref no: OPM/JU/2018 or click the button below.

Please include the following statement: “I hereby authorize KMD Poland Sp. z o. o. and its affiliates to process and store my personal data included in my job application for the needs of following and future recruitment processes (in accordance with Act of August 29 1997 on the Protection of Personal Data, no. 133 position 883).”